Cancellation & Rescheduling Policy
We understand that plans can change! Please review our cancellation and rescheduling policy below so you can book with confidence.
Cancellation & Rescheduling Requests
Cancellations or rescheduling requests must be made at least 48 hours in advance of your scheduled rental time. All requests can be submitted by email at stanleybikerentals@gmail.com.
No-Show Policy
Failure to arrive at your scheduled rental time will be considered a no-show. Unfortunately, no refunds will be issued for no-shows. We recommend contacting us as early as possible if your plans change.
How to Cancel or Reschedule
- Email us at stanleybikerentals@gmail.com with your booking details
- Include your full name, rental date & time, and reason for cancellation
- Our team will confirm your cancellation or new booking within 24 hours
- Requests made less than 48 hours in advance may not be eligible for a reschedule or refund
Refund Policy
Approved cancellations made 48 hours or more before the scheduled rental time are eligible for a full refund. Refunds will be processed within 5–7 business days to the original payment method. Please note that processing times may vary depending on your bank or card provider.
Weather Policy
Vancouver weather can be unpredictable! If severe weather makes cycling unsafe on your rental day, please contact us at stanleybikerentals@gmail.com and we will be happy to reschedule your booking at no extra charge. Light rain is common in Vancouver — our bikes are built for it, and the Seawall is rideable year-round!
Group & Event Bookings
For group bookings of 5 or more bikes, cancellations must be made at least 72 hours in advance to receive a full refund. For corporate events or large group reservations, please contact us directly to discuss your booking terms.
Late Returns
If you need extra time on the Seawall, no problem! Please call or text us at +1 (236) 885-4388 before your rental period ends to extend your booking. Late returns without prior notice may be charged at the standard hourly rate.
Damaged or Lost Equipment
Renters are responsible for the safe return of all equipment including the bike, helmet, and lock. In the event of damage or loss, repair or replacement costs may apply. Please inspect your bike before leaving our shop and notify staff of any existing issues.
Contact Us
For any questions related to cancellations, rescheduling, refunds, or returns — please don’t hesitate to reach out. We’re here to help make your Stanley Park experience as smooth as possible.
- 📧 Email: stanleybikerentals@gmail.com
- 📞 Phone / Text: +1 (236) 885-4388
- 📍 Visit us: 786 Denman Street, Vancouver, BC V6G 1C9
Thank you for choosing Stanley Bike Rentals — we look forward to helping you explore Stanley Park! 🚴
